Your QR code is automatically sent by email to the address registered in your UNDO account, usually within the hour after your order. If you can’t find it, follow these steps:

– Check your spam or junk folder. The email sometimes ends up there.

– Check whether the email address in your UNDO account is correct. Open our app or My account at https://wsc.undo.be/?lang=en, go to MORE, then SETTINGS.

– If the email still doesn’t arrive, contact us. We’ll resend your QR code.

Important to know: a QR code can only be scanned once. If you’ve already installed your eSIM and want to switch devices later, request a SIM SWAP via our app or My account to receive a new QR code.