Price list
Specific costs and compensations, on top of the price of your plan.
Price list
Specific costs and compensations
VAT incl. | VAT excl. | |
Fees for UNDO | ||
Replacement SIM card request | 10,00 € | 8,26 € |
Service restoration after suspension/restriction | Free | Free |
Unpaid invoice reminders (as of the 2nd reminder) | 8 € | 6,61 € |
Administrative fees for the outsourcing of the debt collection | – 20 € if the outstanding amount is less than or equal to 150 €; – 30 € plus 10% of the amount due on the portion between 150.01 and 500 € if the outstanding amount is between 150.01 and 500 €; – 65 € plus 5% of the amount owed on the portion exceeding 500 €, up to a maximum of 2,000 € if the amount owed exceeds 500 €. | – 20 € if the outstanding amount is less than or equal to 150 €; – 30 € plus 10% of the amount due on the portion between 150.01 and 500 € if the outstanding amount is between 150.01 and 500 €; – 65 € plus 5% of the amount owed on the portion exceeding 500 €, up to a maximum of 2,000 € if the amount owed exceeds 500 €. |
Repeated request for copy of bill (per copy) | 4,50 € | 3,72 € |
Rejected payment (per rejection) | 5,00 € | 4,13 € |
Compensation for customer | ||
Compensation in event of wrongful termination of services or wrongful billing of reminder fees | 5,00 € | 4,13 € |
