Setting up a new account number for your direct debit, you do this yourself in our app or via My account at https://wsc.undo.be/?lang=en:

1. Go to MORE, then MY INVOICES AND PAYMENTS.

2. Click in the top right on PAYMENT METHODS.

3. Select Direct Debit and enter your new IBAN.

4. Confirm with a verification payment of €0.02 — this is refunded within 3 working days.

From the next invoice, the amount is automatically debited from your new account.

Important: do you still have an outstanding invoice before setting up your direct debit? Pay it first manually via the “PAY €xx.xx” button in the app. The new direct debit only applies to subsequent invoices.