Rates abroad and international calls
Choose a country. You see what you pay when you’re there yourself, and what it costs to call or text there from Belgium.
In the EU
Just like at home
In the EU, calls, texts and data simply come out of your bundle, with no surcharge. Only when your bundle runs out do the prices below apply.
- Mobile data
- €0.001
- per MB
- Calls
- €0.10
- per minute
- Texts
- €0.05
- per text
Roaming
You are in Morocco
What you pay when you’re in this country. In the EU, calls, texts and data come out of your bundle, at no extra cost. These prices only apply once your bundle is used up. Outside the EU, nothing comes out of your bundle.
Zone C
| What | Unit | Price |
|---|---|---|
| Mobile data | per MB | €14.00 |
| Outgoing calls | per minute, to Belgium and local | €2.40 |
| Incoming calls | per minute | €1.75 |
| Texts sent | per text | €0.70 |
| Texts received | per text | free |
International
You call Morocco from Belgium
What you pay when you call or text this country from Belgium. This doesn’t come out of your bundle.
Zone C
| What | Unit | Price |
|---|---|---|
| Calls to Morocco | per minute | €2.50 |
| Texts to Morocco | per text | €0.70 |
Roaming
You are in
What you pay when you’re in this country. In the EU, calls, texts and data come out of your bundle, at no extra cost. These prices only apply once your bundle is used up. Outside the EU, nothing comes out of your bundle.
| What | Unit | Price |
|---|---|---|
International
You call from Belgium
What you pay when you call or text this country from Belgium. This doesn’t come out of your bundle.
| What | Unit | Price |
|---|---|---|
Frequently asked questions
Questions about going abroad
How do I know if my bundle is used up?
In the app or in My UNDO, under YOUR TARIFF, you see how much data, call minutes and texts you have left. Via MANAGE and HISTORY you get a detailed overview, and you can choose another period there too.
Page 2 of your monthly invoice shows your usage per service.
Can I set a data limit?
Yes, in two ways, in the app or in My UNDO:
Out of bundle limit. You choose how much you can spend per month outside your bundle at most: extra data, calls and texts, but also international calls, premium numbers and roaming outside the EU. Click MANAGE under your subscription and choose OUT OF BUNDLE LIMIT. A new limit applies immediately.
Limit for data roaming in the EU. By default, your roaming data is blocked once you've used €60.50 outside your bundle. You get a text at 80% and at 100%. You switch this limit on or off via MANAGE, NETWORK SERVICES and LIMIT FOR DATA ROAMING IN EU.
Once you reach a limit, that usage stays blocked until the first day of the next month.
Does my eSIM work outside the EU?
Yes. Outside the EU your phone connects to a local operator, and the roaming rates of that country apply. Those don't come out of your bundle. So check the rates per country before you leave.
Can't call or surf? Choose another local operator manually in your phone settings, restart your device and check in the app under MANAGE and NETWORK SERVICES that data roaming isn't blocked.
What's the difference between roaming and international?
International calling is calling or texting from Belgium to another country.
Roaming is calling, being called, texting and surfing while you're abroad yourself.
For both, you'll find the prices per country on the Rates page.
Which countries belong to which zone?
Every country belongs to one of six zones, from A to F. Zone A is the EU, together with Norway, Iceland, Liechtenstein, the United Kingdom, Ukraine and Moldova, among others. Switzerland is not included. Check your destination on the Rates page: type in your country and you see the zone and prices right away.
