Why UNDO?
Measure your CO2 footprint
With our App you can measure the footprint of your data, calls and SMS, in real-time. Compensate your mobile CO2 footprint by supporting carbon removal and storage projects.
Make the planet better
As a new user you add 1 Acacia tree to the UNDO Forest for FREE! – a natural carbon sink! You can also support social initiatives that help improve the quality of life of the families that plant, maintain and protect our precious forest.
Easy and super fast switch
With our goal to be sustainable, UNDO offers the latest eSIM technology. Zero plastic cards, waiting for the post, or annoying store visits for SIM activation. 100% digital – 100% sustainable.
Learn more about the UNDO eSIM.
Stable and seamless connectivity
UNDO uses ORANGE network, powered with electricity from renewable origin. This means you enjoy a sustainable top-performing 4G & 5G network across Belgium.
Our mobile subscriptions
Most popular
From TikToks to texts: What’s your data doing to the planet?
Sharing reels with friends is fun, but what does it mean in terms of CO2 emissions? Every GB used, emits around 0,5 KG of CO2. Multiply your used GBs by 0,5 and insert the total below to learn what it means in real life!
UNDO calculator
Step # of #
Your impact
- X trees needed to capture this amount in 1 year
- X kilometers driving with a average Belgian car
- X showers taken
- X kilogrammes of paper used
- X classic meals
Most frequently asked questions
More FAQ’s available here
-
Which network does UNDO use?
UNDO uses the Orange network. There is nothing more annoying than a video that won’t load. Our SIM cards are equipped for 5G, both the eSIM and the traditional SIM card. Therefore, our users can rely on a strong and fast network everywhere in Belgium.
-
How do I become an UNDO customer?
It’s very simple! You can download our mobile app to do it or via our website by selecting the subscription of your choice.
1. You must first log in with ITSME to create your account.
2. Then follow the order steps until it is finalized.
3. You will receive an email confirmation of your order.
If you order an eSIM, you will receive a second email with the QR code of your eSIM in order to install it on your smartphone. The activation of your number with an eSIM is generally active within the hour and you can start using it immediately, unless you have made a request for a number transfer. In that case, the delay mainly depends on your current operator!
-
How can I transfer my actual phone number from another operator to UNDO?
When ordering, you will need to provide us with all the required information from your previous operator and we will take care of the number transfer. Make sure you fill out all fields accurately for a quick and smooth number transfer. Otherwise your previous operator will simply refuse the transfer of your number.
-
How to activate an eSIM?
Once you’ve ordered an eSIM you’ll receive an email with the installation procedure.
Is this eSIM for another person? Then forward this email so it can be installed on his/her device.Follow these steps for the eSIM installation:
– Scan the QR-code in the email with the camera of your device
– Follow the steps and unblock your eSIM with the PIN-code in the emailPlease note that after scanning the QR-code and installing the profile you will receive a SMS once your eSIM has been activated.
Important: DON’T delete the installed eSIM from your device because you can only install the QR-code once!
Pay attention: if the installation with the above steps fails you can also activate it manually:
– For Apple : go to “Settings” > “Cellular” > “Add Cellular Plan” > “Use QR-code” and complete the steps
– For Android :
Go to Settings > Connections.
Tap on SIM card manager.
Select Add mobile plan.
Navigate to Other ways to add plans.
Choose Add using QR code.
Scan the provided QR code.
Follow on-screen prompts. -
What is “UNDO Removal”?
UNDO Removal aims at connecting the UNDO community to literally carbon removal technologies! In an attempt to balance the amount of carbon released due to human activity, these technologies ensure the removal of atmospheric carbon and long-term storage for over 100 years in different forms such as demolished concrete, or underground sequestration! One of the most critical challenges of the present day faced by such technology-driven projects is the high cost of project execution, which can be lowered by applying the principle of economies of scale. UNDO procures high-quality, certified REMOVAL credits from individual project developers across the globe. Projects are verified by independent 3rd party agencies and follow internationally recognized benchmarks and reporting standards such as Gold standard, Puro earth, and Verra. For our members, UNDO removal is a way to choose projects of their choice and be carbon-neutral by compensating their emissions every month. You can use your CO2 KGs pre-included in your monthy subscription at no extra cost.
-
What is “UNDO Forest”?
UNDO Forest is a project that aims to create a natural carbon sink that will absorb and store carbon below the ground in soil. It’s 100% owned by UNDO. The project is being developed in the Democratic Republic of CONGO, near the town of Kinshasa. We work in collaboration with our partner IBI Village, which helps us with on-ground activities. The project aims to plant 25.000 trees in its 1st phase. The concept of agroforestry is applied that ensure maximum utilization of the land and turn a dry savannah into a habitat filled with acacia, corn, and manioc. Every new subscription guarantees planting 1 tree but that is not it. Under the project, our membres can also support additional social initiatives by adding “UNDO Forest” add-ons to their monthly subscription. This way our community not only helps the planet but also helps out the local population by providing employment, and aid, much like the UN sustainable goals.
UNDO provides regular updates about the progress of the project and on ground activities via photos, videos, or even interviews of locals via our social media channels. Follow UNDO on Facebook, Instagram, Tiktok to stay updated.
-
What are my carbon KGs?
Just like GBs each UNDO subscription includes a certain amount KGs (Kilogrammes). Consider these as your personal emission credit that can be used to compensate your monthly emissions resulting from your smartphone use. You can find these KGs and carbon compensation projects in the “UNDO Removal” section. Just log in to the app, assign KGs to the project you like and hit “Compensate”! This allows each member to choose the project(s) that best suit them in just one click. In case your emissions are higher than the available KGs you can purchase extra KGs in the form of add-ons. You can find these add-ons by tapping on ‘SHOW ME’ in ‘Your Tariff’ section via the mobile app or web customer portal. Your KGs that remain after compensation will be carried over and added to your available quota next month.
Not found the answer to your question?
Contact us by:
- Email : support@undo.be
- Phone number : +32 490 46 19 99
We’re at your disposal from Monday until Friday from 8:30 am until 5 pm