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Inside the EU (Roaming Like At Home)

Your usage is included in your monthly subscription. When you’ve depleted your available minutes/sms/data from your subscription, the same tariffs apply within the EU as in Belgium.

Roaming – Mobile Data

0,01 /MB

Outgoing:

Calls

0,10 /Min

SMS

0,05 /SMS

Outgoing:

Calls

0,10 /Min

SMS

0,05 /SMS

Roaming – Mobile Data

/MB

Roaming outgoing –

Calls

/Min

SMS

/SMS

Roaming outgoing –

Calls

/Min

SMS

/SMS

Roaming incoming in

Calls

/Min

SMS

/SMS

International from BELGIUM to

Calls

/Min

SMS

/SMS

Frequently asked questions

More FAQ’s available here

  • What is the difference between “International” and “Roaming” calls?

    – International calls are used to call from Belgium to another country.
    – The term “Roaming” is used to make and receive calls from abroad.

  • Calling to abroad (International)

    You can call and send SMS messages from Belgium to all countries.
    For an overview of countries and prices, please visit https://undo.be/tariffs/roaming.
    Do not forget to add the prefix of the country of your correspondent preceded by the sign + or 00 and without the first 0 of the number. 

    For example: you want to call the number 0402811215 in the Netherlands. You must dial +31402811215 or 0031402811215.

  • Calling from abroad (Roaming)

    You can call and send SMS messages from abroad to all other countries.
    For an overview of countries and prices, please visit https://undo.be/tariffs/roaming.
    To call someone from abroad, you must add the + or 00 sign in front of the country prefix. Do not forget to remove the first 0 from the phone number. For example: you want to reach the Belgian number 0487030405 from abroad. You must dial the following number: +32487030405 or 0032487030405.

  • I cannot call, send an SMS or surf abroad

    – When you are abroad, your handset is automatically connected to a local operator (the name of the local operator appears on the screen of your handset). If you can not call, send an SMS or surf with this operator, go to the settings of your handset and manually select another operator with whom you try.
    – Just try restarting your mobile.
    – To call someone from abroad, add the sign + or 00 in front of the country prefix. Do not forget to remove the first 0 from the phone number. For example: you want to reach the Belgian number 0487030405 from abroad. You must dial the following number: +32487030405 or 0032487030405.

Billing – Roaming

Calls

– Within the EU, when roaming, you pay per second after the first 30 seconds of your call.
– Outside the EU, you pay per 60 seconds.
– For incoming calls within and outside the EU, you pay per second from the first second

SMS

An SMS counts a maximum of 160 characters. When that amount is exceeded, the following characters automatically count as a new text message

Mobile Data

For each mobile internet session, you pay per kB consumed from the first kB

Billing – International

Calls

After the first minute of your call, you pay per second

SMS

An SMS counts a maximum of 160 characters. When that amount is exceeded, the following characters automatically count as a new text message