Belgiums only sustainable mobile subscriptions

It’s very simple! You can download our mobile app to do it or via our website by selecting the subscription of your choice.

1. You must first log in with ITSME to create your account.

2. Then follow the order steps until it is finalized.

3. You will receive an email confirmation of your order.

If you order an eSIM, you will receive a second email with the QR code of your eSIM in order to install it on your smartphone. The activation of your number with an eSIM is generally active within the hour and you can start using it immediately, unless you have made a request for a number transfer. In that case, the delay mainly depends on your current operator!

When ordering, you will need to provide us with all the required information from your previous operator and we will take care of the number transfer. Make sure you fill out all fields accurately for a quick and smooth number transfer. Otherwise your previous operator will simply refuse the transfer of your number.

Your subscription starts on the day your number was activated. You’ll receive your 1st invoice at the start of the next month on which you’ll be charged partially for this month (from the day of your SIM card activation) as well as for the next month. 

An eSIM is a digital SIM card, which replaces a traditional physical SIM card. At UNDO, you don’t pay any costs for this type of SIM card. With an eSIM you can start surfing, calling and sending SMS in the minutes following your order because it activates much faster than a physical SIM card.
Note: not all phones support an eSIM. Smartphones that do this also offer space for a physical SIM card. With such a Dual SIM smartphone, you kill two birds with one stone. You can use two numbers, and therefore two subscriptions.
Compared to a traditional physical SIM card, an eSIM has many advantages:
– Activation is digital so you have no waiting time
– You choose a more environmentally friendly alternative, without plastic.
– You can easily switch from one number to another if you have a Dual SIM smartphone. So you decide, for example, which number you call with and which number you surf with.
– Outside the EU you can easily use a local SIM card.
– Lost or stolen smartphone? Activate a new eSIM in 1-2-3 in your replacement device.
– No need to change physical SIM cards anymore.

During your order you can simply choose for an eSIM or a classic SIM card.
In case of an eSIM, you will need to select the brand of your smartphone and then the model of your smartphone in order to know whether or not your smartphone is compatible with the eSIM. If this is the case, we strongly recommend that you opt for an eSIM for which the carbon footprint is practically zero compared to a traditional SIM card.

Once you’ve ordered an eSIM you’ll receive an email with the installation procedure.
Is this eSIM for another person? Then forward this email so it can be installed on his/her device.

Follow these steps for the eSIM installation:
– Scan the QR-code in the email with the camera of your device
– Follow the steps and unblock your eSIM with the PIN-code in the email

Please note that after scanning the QR-code and installing the profile you will receive a SMS once your eSIM has been activated.
Important: DON’T delete the installed eSIM from your device because you can only install the QR-code once!
 

Pay attention: if the installation with the above steps fails you can also activate it manually:
– For Apple : go to “Settings” > “Cellular” > “Add Cellular Plan” > “Use QR-code” and complete the steps
– For Android : 
   Go to Settings > Connections.
   Tap on SIM card manager.
   Select Add mobile plan.
   Navigate to Other ways to add plans.
   Choose Add using QR code.
   Scan the provided QR code.
   Follow on-screen prompts.