Once you’ve ordered an eSIM you’ll receive an email with the installation procedure.
Is this eSIM for another person? Then forward this email so it can be installed on his/her device.

Follow these steps for the eSIM installation:
– Scan the QR-code in the email with the camera of your device
– Follow the steps and unblock your eSIM with the PIN-code in the email

Please note that after scanning the QR-code and installing the profile you will receive a SMS once your eSIM has been activated.
Important: DON’T delete the installed eSIM from your device because you can only install the QR-code once!
 

Pay attention: if the installation with the above steps fails you can also activate it manually:
– For Apple : go to “Settings” > “Cellular” > “Add Cellular Plan” > “Use QR-code” and complete the steps
– For Android : 
   Go to Settings > Connections.
   Tap on SIM card manager.
   Select Add mobile plan.
   Navigate to Other ways to add plans.
   Choose Add using QR code.
   Scan the provided QR code.
   Follow on-screen prompts.