When an invoice remains unpaid, you go through several steps:

– Invoice due date. By default, you have 15 days after receipt to pay.

– Reminder. If payment is still missing, you receive a reminder by email and SMS. On the 2nd email reminder, a reminder fee of €8 is charged on your next invoice.

– Suspension of your services. In case of persistent non-payment, your call, SMS and data services are temporarily blocked. Your number does still exist.

– Permanent deactivation. If even after suspension the outstanding invoices are not paid, your number is permanently deactivated and can no longer be restored.

To avoid this trajectory, pay any outstanding invoices as quickly as possible via the UNDO app or My account at https://wsc.undo.be/?lang=en. Or set up a direct debit so your invoices are paid automatically. Having a temporary payment difficulty? Contact us — we’ll find a solution together.