If unluckely you entered 3 times a wrong PIN code, your SIM card will be blocked. This aims to protect it from unintended usage from others.
To unblock your SIM card, you need to use your PUK code (Personal Unblocking Key).
This PUK code can be found:
– On the plastic that surrounded the classic SIM card (keep this code in a safe place and not near your smartphone)
– In the email with the QR code that you received for installing the eSIM
– In our Mobile APP or Customer Portal. Click on “MORE”, then “SETTINGS” and at the bottom right you will see your PUK code
To unblock your SIM card, you just need to follow the instructions on your smartphone with the use of your PUK code.