A refused direct debit can have various causes — insufficient balance on your account, an expired bank card, or a change of account number. What you do now depends on the cause:

If the refusal was one-off (for example due to a temporarily low balance), you can pay your invoice manually via our app or My account at https://wsc.undo.be/?lang=en. Click under your subscription on “PAY €xx.xx” and follow the steps. Due to this refusal, your direct debit at UNDO is automatically stopped and you need to set it up again via our app or My account at https://wsc.undo.be/?lang=en: Go to MORE, then MY INVOICES AND PAYMENTS, and click in the top right on PAYMENT METHODS. Select Direct Debit and follow the steps.

If you have a new account number (even within the same bank), you need to set up the direct debit again with the new IBAN. Go in our app or My account at https://wsc.undo.be/?lang=en to MORE, then MY INVOICES AND PAYMENTS, and click in the top right on PAYMENT METHODS. Select Direct Debit and follow the steps.

A refused direct debit costs €5 extra (administration fee). You’ll see this on your next invoice.