Have you paid an amount you didn’t owe — for example a double payment, an invoice that has since been credited, or an amount that was wrongly debited — we automatically deduct this amount from your next invoice, but if necessary you can also request a refund.

Send us an email at support@undo.be with:

– Your UNDO phone number or customer number

– The amount you’d like refunded

– The reason for your request (for example: double debit, invoice credited, etc.)

– If possible: a screenshot or proof of payment

We review your request and provide an answer within 5 working days. Approved refunds are transferred within 10 working days to the account from which the original payment came.