In almost all cases, the APN settings for mobile data are configured automatically as soon as you insert your SIM card into your smartphone. If it still doesn’t work:

– Restart your smartphone. This often solves it.

– Check that mobile data is enabled in your settings, and that “data roaming” is not accidentally disabled.

– If it still doesn’t work, manually configure the APN on your smartphone. For mobile data this is: APN name “UNDO”, APN address “mworld.be”.

– On iPhone, you’ll find these settings under Settings → Mobile network → Mobile data network.

– On Android devices, under Settings → Connections → Mobile networks → APN.

– If it still doesn’t work after this, contact us. We’ll look at it together with Orange’s technical service.

Specifically for Xiaomi devices: there is a known issue where data and/or roaming doesn’t work intermittently. As a solution you can disable “VoLTE” and “Carrier services” in the Xiaomi settings, or set the device to “4G” instead of “5G”.