You can transfer your current eSIM to another smartphone by ordering a SIM SWAP in our Mobile APP or Customer Portal. On your subscription, click on “MANAGE” and then choose “SWAP YOUR SIM CARD”. Select “eSIM” and follow the steps. You will receive a new QR code via email, which you can use to install your new eSIM on your other smartphone.
As soon as your new eSIM is correctly installed on your smartphone, the change will be initiated at network level which can take up to 2 hours. As soon as the change is made at network level, you will receive an SMS confirming that your new eSIM is active.