{"id":2079,"date":"2024-06-13T17:05:18","date_gmt":"2024-06-13T16:05:18","guid":{"rendered":"https:\/\/dev-wordpress-b29a99704ba4.hyperlane.co\/conditions-generales\/contract-summary\/"},"modified":"2025-07-30T12:27:45","modified_gmt":"2025-07-30T11:27:45","slug":"contract-summary","status":"publish","type":"page","link":"https:\/\/undo.be\/fr\/general-conditions\/contract-summary\/","title":{"rendered":"Contract summary"},"content":{"rendered":"\n

Contract summary<\/h1>\n\n

Le pr\u00e9sent r\u00e9capitulatif contractuel fournit les principaux \u00e9l\u00e9ments de cette offre de service, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne[1<\/a>] . Il permet de comparer les diff\u00e9rentes offres de service. Des informations compl\u00e8tes sur le service sont fournies dans d’autres documents.<\/p>\n\n

1. Services et \u00e9quipements<\/h2>\n\n

Services mobile<\/strong>: 1 \u00e0 6 num\u00e9ros mobile par Client<\/p>\n\n

En Belgique + UE:<\/th>\ud83c\udf31 UNDO Zero Waste<\/strong><\/th>\ud83c\udf3f UNDO Grow<\/strong><\/th>\u26a1 UNDO Boost<\/strong><\/th>\ud83c\udf0d UNDO Wild<\/strong><\/th><\/tr><\/thead>
Minutes d\u2019appel*<\/td>400<\/td>500<\/td>Illimit\u00e9<\/td>Illimit\u00e9<\/td><\/tr>
Messages texte*<\/td>400<\/td>100<\/td>100<\/td>Illimit\u00e9<\/td><\/tr>
Internet mobile*<\/td>4 GB<\/td>20 GB<\/td>30 GB<\/td>40 GB<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

Belgique et UE : hors appels\/SMS vers des num\u00e9ros sp\u00e9ciaux ou surtax\u00e9s, hors appels\/SMS internationaux de la Belgique vers d’autres pays, hors MMS. <\/p>\n\n

UE = pays de l’Union europ\u00e9enne + Islande, Liechtenstein, Norv\u00e8ge et Royaume-Uni.<\/p>\n\n

*Apr\u00e8s avoir utilis\u00e9 les minutes\/messages\/internet mobile inclus dans le plan tarifaire mobile, des frais suppl\u00e9mentaires s’appliquent selon les tarifs.<\/p>\n\n

______<\/p>\n\n

[1] Article 102 (3), de la directive (UE) 2018\/1972 du Parlement europ\u00e9en et du Conseil du 11 d\u00e9cembre 2018 \u00e9tablissant le code europ\u00e9en des communications \u00e9lectroniques ( JO L 321 du 17.12.2018, p.36). <\/em><\/p>\n\n

2. Vitesses du service internet et rem\u00e8des<\/h2>\n\n
Acc\u00e8s \u00e0 l\u2019internet mobile*<\/th>Vitesse maximale estim\u00e9e**<\/th>Vitesse maximale estim\u00e9e**<\/th>Vitesse maximale estim\u00e9e**<\/th>Vitesse maximale estim\u00e9e**<\/th><\/tr><\/thead>
<\/td>2G<\/td>3G<\/td>4G<\/td>5G<\/td><\/tr>
Download<\/td>254 Kbps<\/td>42 Mbps<\/td>350 Mbps<\/td>1 Gbps<\/td><\/tr>
Upload<\/td>20 Kbps<\/td>4,3 Mbps<\/td>70 Mbps<\/td>95 Mbps<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

* Sous r\u00e9serve de la compatibilit\u00e9 du terminal et de l’abonnement** La “vitesse maximale estim\u00e9e” est la vitesse maximale que les utilisateurs peuvent esp\u00e9rer atteindre \u00e0 diff\u00e9rents endroits de la zone de couverture dans des conditions r\u00e9alistes. Cette valeur maximale r\u00e9sulte de mesures effectu\u00e9es sur l’ensemble du territoire national et pourrait varier en fonction du plan tarifaire compatible s\u00e9lectionn\u00e9, des performances de l’appareil et de votre emplacement pendant l’utilisation du service. La 5G \u00e9tant en cours de d\u00e9ploiement, l’estimation de la vitesse est bas\u00e9e sur des donn\u00e9es limit\u00e9es.<\/p>\n\n

Si malgr\u00e9 une utilisation normale, la qualit\u00e9 de service du service Internet pr\u00e9sente un \u00e9cart continu ou r\u00e9current par rapport \u00e0 la vitesse maximale estim\u00e9e, le consommateur peut d\u00e9poser une plainte aupr\u00e8s du service client\u00e8le.<\/p>\n\n

3. Prix<\/h2>\n\n
\ud83c\udf31 UNDO Zero Waste<\/strong><\/th>\ud83c\udf3f UNDO Grow<\/strong><\/th>\u26a1 UNDO Boost<\/strong><\/th>\ud83c\udf0d UNDO Wild<\/strong><\/th><\/tr><\/thead>
4,00 \u20ac<\/td>10,00 \u20ac<\/td>18,00 \u20ac<\/td>24,00 \u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/th>Frais suppl\u00e9mentaires en cas de d\u00e9passement du plan tarifaire mobile<\/th><\/th><\/tr><\/thead>
Voix (Min)<\/td>Texte (SMS)<\/td>Internet Mobile (MB)<\/td><\/tr>
0,10 \u20ac<\/td>0,05 \u20ac<\/td>0,001 \u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

Tarifs d’itin\u00e9rance hors UE et tarifs internationaux: https:\/\/undo.be\/tariffs\/roaming<\/strong><\/p>\n\n

Options:<\/p>\n\n

    \n
  • SMS illimit\u00e9s: \u20ac 3,00\/mois<\/li>\n\n\n\n
  • Data Extra: \n
      \n
    • 2 GB \u00e0 2,00\u20ac\/mois<\/li>\n\n\n\n
    • 5 GB \u00e0 5,00\u20ac\/mois<\/li>\n\n\n\n
    • 10 GB \u00e0 10,00\u20ac\/mois<\/li>\n\n\n\n
    • 20 GB \u00e0 20,00\u20ac\/mois<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n

      4. Dur\u00e9e, renouvellement et r\u00e9siliation<\/h2>\n\n

      Terme non d\u00e9fini. R\u00e9siliation, par \u00e9crit, \u00e0 tout moment et sans frais.<\/p>\n\n

      5. Fonctionnalit\u00e9s pour les utilisateurs finaux handicap\u00e9s<\/h2>\n\n

      Informations d\u00e9taill\u00e9es sur les solutions adapt\u00e9es: https:\/\/undo.be\/<\/p>\n\n

      6. Autres informations pertinentes<\/h2>\n\n

      Prix et descriptions sous r\u00e9serve d’erreurs, de toute promotion applicable et sous r\u00e9serve de modification. Seuls les prix en vigueur au moment de la souscription du service, produit ou option concern\u00e9 ont une valeur contractuelle.<\/p>\n\n

      <\/p>\n\n

      <\/p>\n\n

      <\/p>\n\n

      <\/p>\n\n

      <\/p>\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Contract summary Le pr\u00e9sent r\u00e9capitulatif contractuel fournit les principaux \u00e9l\u00e9ments de cette offre de service, conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne[1] . Il permet de comparer les diff\u00e9rentes offres de service. Des informations compl\u00e8tes sur le service sont fournies dans d’autres documents. 1. Services et \u00e9quipements Services mobile: 1 \u00e0 6 num\u00e9ros mobile par Client En […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1977,"menu_order":52,"comment_status":"closed","ping_status":"closed","template":"templates\/tpl-page-container.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"\nR\u00e9sum\u00e9 du contrat UNDO<\/title>\n<meta name=\"description\" content=\"Vos conditions essentielles en un coup d'\u0153il.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/undo.be\/fr\/general-conditions\/contract-summary\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sum\u00e9 du contrat UNDO\" \/>\n<meta property=\"og:description\" content=\"Vos conditions essentielles en un coup d'\u0153il.\" \/>\n<meta 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