{"id":6711,"date":"2026-05-28T10:37:54","date_gmt":"2026-05-28T09:37:54","guid":{"rendered":"https:\/\/undo.be\/faq\/comment-demander-un-remboursement\/"},"modified":"2026-05-28T10:51:42","modified_gmt":"2026-05-28T09:51:42","slug":"comment-demander-un-remboursement","status":"publish","type":"faq","link":"https:\/\/undo.be\/fr\/faq\/comment-demander-un-remboursement\/","title":{"rendered":"Comment demander un remboursement ?"},"content":{"rendered":"\n

Tu as pay\u00e9 un montant que tu ne devais pas \u2014 par exemple un paiement en double, une facture entre-temps cr\u00e9dit\u00e9e, ou un montant incorrectement d\u00e9bit\u00e9 \u2014 nous d\u00e9duisons automatiquement ce montant de ta facture suivante, mais si n\u00e9cessaire tu peux aussi demander un remboursement.<\/p>\n\n

Envoie-nous un e-mail \u00e0 support@undo.be avec :<\/p>\n\n

– Ton num\u00e9ro de t\u00e9l\u00e9phone UNDO ou ton num\u00e9ro de client<\/p>\n\n

– Le montant que tu souhaites te faire rembourser<\/p>\n\n

– La raison de ta demande (par exemple : double d\u00e9bit, facture cr\u00e9dit\u00e9e, etc.)<\/p>\n\n

– Si possible : une capture d’\u00e9cran ou une preuve du paiement<\/p>\n\n

Nous examinons ta demande et te r\u00e9pondons dans les 5 jours ouvrables. Les remboursements approuv\u00e9s sont vir\u00e9s dans les 10 jours ouvrables sur le compte d’o\u00f9 provenait le paiement initial. <\/p>\n","protected":false},"template":"","acf":[],"yoast_head":"\nComment demander un remboursement ? - Undo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment demander un remboursement ? - Undo\" \/>\n<meta property=\"og:description\" content=\"Tu as pay\u00e9 un montant que tu ne devais pas \u2014 par exemple un paiement en double, une facture entre-temps cr\u00e9dit\u00e9e, ou un montant incorrectement d\u00e9bit\u00e9 \u2014 nous d\u00e9duisons automatiquement ce montant de ta facture suivante, mais si n\u00e9cessaire tu peux aussi demander un remboursement. 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Envoie-nous un e-mail \u00e0 support@undo.be avec : – Ton num\u00e9ro […]","og_url":"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/","og_site_name":"Undo","article_modified_time":"2026-05-28T09:51:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/","url":"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/","name":"Comment demander un remboursement ? - Undo","isPartOf":{"@id":"http:\/\/undo.be\/#website"},"datePublished":"2026-05-28T09:37:54+00:00","dateModified":"2026-05-28T09:51:42+00:00","breadcrumb":{"@id":"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/undo.be\/faq\/how-do-i-request-a-refund\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/undo.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Comment demander un remboursement ?"}]},{"@type":"WebSite","@id":"http:\/\/undo.be\/#website","url":"http:\/\/undo.be\/","name":"Undo","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/undo.be\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/undo.be\/fr\/wp-json\/wp\/v2\/faq\/6711"}],"collection":[{"href":"https:\/\/undo.be\/fr\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/undo.be\/fr\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/undo.be\/fr\/wp-json\/wp\/v2\/media?parent=6711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}