{"id":6656,"date":"2026-05-28T09:40:58","date_gmt":"2026-05-28T08:40:58","guid":{"rendered":"https:\/\/undo.be\/faq\/je-nai-pas-recu-le-qr-code-de-mon-esim-que-faire\/"},"modified":"2026-05-28T09:51:10","modified_gmt":"2026-05-28T08:51:10","slug":"je-nai-pas-recu-le-qr-code-de-mon-esim-que-faire","status":"publish","type":"faq","link":"https:\/\/undo.be\/fr\/faq\/je-nai-pas-recu-le-qr-code-de-mon-esim-que-faire\/","title":{"rendered":"Je n&#8217;ai pas re\u00e7u le QR code de mon eSIM. Que faire ?"},"content":{"rendered":"\n<p>Ton QR code est envoy\u00e9 automatiquement par e-mail \u00e0 l&#8217;adresse enregistr\u00e9e dans ton compte UNDO, g\u00e9n\u00e9ralement dans l&#8217;heure qui suit ta commande. Si tu ne le retrouves pas, suis ces \u00e9tapes : <\/p>\n\n<p>&#8211; V\u00e9rifie ton dossier spam ou ind\u00e9sirables. L&#8217;e-mail y atterrit parfois. <\/p>\n\n<p>&#8211; V\u00e9rifie que l&#8217;adresse e-mail dans ton compte UNDO est correcte. Ouvre notre app ou Mon compte sur https:\/\/wsc.undo.be\/?lang=fr, va dans PLUS, puis PARAM\u00c8TRES. <\/p>\n\n<p>&#8211; Si l&#8217;e-mail n&#8217;arrive toujours pas, contacte-nous. Nous te renverrons ton QR code. <\/p>\n\n<p>Important \u00e0 savoir : un QR code ne peut \u00eatre scann\u00e9 qu&#8217;une seule fois. Si tu as d\u00e9j\u00e0 install\u00e9 ton eSIM et que tu veux changer d&#8217;appareil plus tard, demande un SIM SWAP via notre app ou Mon compte pour recevoir un nouveau QR code. <\/p>\n","protected":false},"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Je n&#039;ai pas re\u00e7u le QR code de mon eSIM. 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