{"id":6640,"date":"2026-05-28T09:22:31","date_gmt":"2026-05-28T08:22:31","guid":{"rendered":"https:\/\/undo.be\/faq\/mon-transfert-de-numero-a-ete-refuse-quelles-sont-les-raisons-les-plus-frequentes\/"},"modified":"2026-05-28T09:29:23","modified_gmt":"2026-05-28T08:29:23","slug":"mon-transfert-de-numero-a-ete-refuse-quelles-sont-les-raisons-les-plus-frequentes","status":"publish","type":"faq","link":"https:\/\/undo.be\/fr\/faq\/mon-transfert-de-numero-a-ete-refuse-quelles-sont-les-raisons-les-plus-frequentes\/","title":{"rendered":"Mon transfert de num\u00e9ro a \u00e9t\u00e9 refus\u00e9 \u2014 quelles sont les raisons les plus fr\u00e9quentes ?"},"content":{"rendered":"\n<p>Un refus est presque toujours d\u00fb \u00e0 un d\u00e9calage entre les donn\u00e9es que tu as communiqu\u00e9es \u00e0 UNDO et ce qui figure dans le syst\u00e8me de ton ancien op\u00e9rateur. Les quatre raisons les plus fr\u00e9quentes : <\/p>\n\n<p>&#8211; <strong>Num\u00e9ro de client incorrect.<\/strong> Le num\u00e9ro de client chez ton ancien op\u00e9rateur (souvent &#8220;num\u00e9ro de client&#8221; ou &#8220;client number&#8221;) doit correspondre exactement. Tu trouves ce num\u00e9ro sur tes factures. <\/p>\n\n<p>&#8211; <strong>Num\u00e9ro de carte SIM incorrect.<\/strong> Le num\u00e9ro de carte SIM chez ton ancien op\u00e9rateur doit correspondre exactement. Tu trouves ce num\u00e9ro sur la carte SIM elle-m\u00eame de ton ancien op\u00e9rateur. <\/p>\n\n<p>&#8211; <strong>Mauvais op\u00e9rateur.<\/strong> Cela arrive si tu as indiqu\u00e9 un mauvais ancien op\u00e9rateur.<\/p>\n\n<p>&#8211; <strong>Facture impay\u00e9e.<\/strong> Certains op\u00e9rateurs refusent un transfert s&#8217;il y a encore une facture impay\u00e9e.<\/p>\n\n<p>Tu as re\u00e7u un mail d&#8217;UNDO indiquant que ton transfert a \u00e9t\u00e9 refus\u00e9 ? R\u00e9ponds \u00e0 ce mail avec les donn\u00e9es corrig\u00e9es, ou contacte-nous. Nous soumettons alors une nouvelle demande. Tu ne dois pas passer une nouvelle commande.   <\/p>\n","protected":false},"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mon transfert de num\u00e9ro a \u00e9t\u00e9 refus\u00e9 \u2014 quelles sont les raisons les plus fr\u00e9quentes ? - Undo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/undo.be\/faq\/my-number-transfer-was-refused-what-are-the-most-common-reasons\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon transfert de num\u00e9ro a \u00e9t\u00e9 refus\u00e9 \u2014 quelles sont les raisons les plus fr\u00e9quentes ? - Undo\" \/>\n<meta property=\"og:description\" content=\"Un refus est presque toujours d\u00fb \u00e0 un d\u00e9calage entre les donn\u00e9es que tu as communiqu\u00e9es \u00e0 UNDO et ce qui figure dans le syst\u00e8me de ton ancien op\u00e9rateur. 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